Moto Support
Tutorials
How to be sure I can wear my airbag vest under my jacket ?
How to reactivate my airbag system after inflation?
In&box activation
Wi-Fi configuration on my In&box
How can we help you ?
Airbag vest
Documents
In&box
Membership In&motion
Mobile App
My account
Activating my In&box
Activation of your In&box via the mobile application "My In&box": creation of your user account and pairing of your In&box with your account.
Airbag system compatibility with accessories (Backpack, Heated & Cooling Gear , Backpad, Chestpad, Neckbrace, etc…)
The In&motion airbag system is compatible with a backpack with some conditions.
Airbag system compatibility with outer layers (Jackets, Suits, etc…)
Le système d'airbag In&motion a été conçu pour être porté sous une veste de moto. Cependant, le système n'est pas compatible avec d'autres éléments.
Can I pair two different In&box to the same user account?
For now, it is not possible to pair 2 In&box to the same user account. Each system is paired to a user account and one e-mail address.Therefore, you need to create a new account for the second In&box with a different e-mail address and subscribe to a membership thanks to this new account. Once this process done, you will be able to pair your In&box to this new account through the mobile app.
Cancel my membership
You can cancel your membership if you have subscribed to the Revolution offer. If you wish to cancel your monthly or annual Revolution membership, this is possible at the end of your commitment period (1 year for annual Revolution membership, 1 month for monthly Revolution membership).
Change my password
If you can no longer find your password, simply go to the "Moto Membership" website page or to the “My In&box” application’s home screen and click on "Forgotten password".
Changing my bank details
Your credit card changed or expired? You can go to your personal account area on our website in the tab "My account" > "Personal details and Billing" > "Method of payment" and simply change your banking details.
Charging and battery life
Battery life is estimated at 25 hours of continuous riding. The charging time is around 2 or 3 hours.
Configuring my Wi-Fi access point
This step allows the In&box to automatically connect to a WIFI network when it is charging. This connection is used to automatically download updates.
Data Policy
Declarations of conformity
Download here the declaration of conformity of the In&box and of the back protector.
Detection cases
Do I need an In&box?
Does my In&box need to be connected to my mobile app during my ride?
The In&box is totally independent and autonomous. It therefore does not need to be connected to the application to be able to detect your movements and trigger the inflation of the airbag. The application is used to activate your In&box and view your dashboard but your In&box can work even if you don’t install the application.
Does the airbag system deflate after an inflation?
For safety reasons, the In&motion airbag system was conceived to stay inflated all along the fall in order to protect you in case of multiple collision (obstacle, vehicule, ...). Even if the pressure will lower few minutes after the inflation, you will need to remove the inflator in order to empty all the air from the airbag.
Download my In&box updates (update version lower than 5.3.0)
Be informed on an update availability and automatically download the latest updates on your In&box
Downloading new updates via my In&box mobile app (from version 5.3.0)
First use of my airbag product
You've just bought an airbag product integrating the In&motion airbag system? Here are the few steps to follow before the first use.
General Terms and Conditions of the In&box Sales and Leasing
Help – My In&box does not work properly
An issue with your In&box? Un problème avec votre In&box ? Check this article to find the solution quickly! In case of doubt or if the problem persists, contact our customer service!
How and when can I replace my inflator?
A few words on the inflator also called gas generator:
How can I change my airbag product size?
If you've bought an airbag product but the size does not fit you, you simply need to go to your reseller store in order to check if you can change your product with the correct size.
How can I choose the right size?
Selecting the right size of airbag product to benefit from the best comfort and protection.
How can I find my invoices?
You can access to all your invoices on your personal account area online. You just need to go to your user account on our website in the tab "My account" > "Personal details and billing" > "Invoices"
How do I access the Track detection mode ?
How do I buy the In&box with the Revolution formula?
How do I change my main detection mode?
Once the Adventure option has been purchased, you can, thanks to the "My In&box" mobile application, change the detection mode according to your practice to be optimally protected.
How do I get a new detection mode as an option?
As the types of riding are different on the road and off-road, it is essential to adapt to each use to guarantee optimal detection of falls and accidents.
How do I modify my membership (Revolution subscription)?
You subscribed to an In&motion membership but would like to change your formula? For now, you simply need to notify us by e-mail to customer@inemotion.com with your request and the new formula you would like to subscribe to.
How to cancel your option?
Whether you have chosen to subscribe to a monthly option ($8 / month) or a yearly option ($25 / year), you can still cancel your option without canceling your membership.
In&box updates – Release notes
Last update on August 26, 2022.
In&motion referrals: what if your friends go for the airbag?
Whether it is your passenger, a friend of your motorcycle club or a member of your family, thanks to you they will be able to enjoy 3 months free In&motion membership.
Inflator recharge leaflet
Is my In&box waterproof?
The In&box can be used in rainy weather provided it is properly inserted into the vest and worn under a motorcycle jacket. However, it was not designed to be submerged.
Maintenance of my airbag product
Recommendations for your airbag product maintenance.
Managing my user account
Access your personal user area in order to manage your user account. In order to access your user account, you simply need to connect to our website with your login (e-mail address) and password created during your subscription.
Manual activation procedure of my In&box
If you do not have a compatible phone with the mobile app « My In&box », you can activate your In&box by following the manual procedure on your computer.
Manual procedure for configuring my Wi-Fi access point
If you do not have a compatible phone with the mobile app « My In&box », you can still configure your Wi-Fi access point on your In&box by following the manual procedure on your computer.
Membership – How does it work?
How to get an airbag product integrating the In&motion technology thanks to the In&motion Membership.
Memberships and formulas In&motion
Description of In&motion memberships and formulas.
Mobile App “My In&box”
« My In&box » mobile app functionalities and how to download it
Privacy Policy
Purchase a second-hand airbag system
It’s easy to purchase a second-hand airbag product from a third party. However, this is only possible for the In&box if the seller has chosen the Classic offer (i.e. the In&box has been purchased).
Suspend my membership
If you want to take the bike off the road for a period but you don't want to cancel, you now have the option to pause your monthly Revolution membership during the months you are not riding.
Synchronizing my In&box
Synchronizing your In&box is an important step for several reasons. Firstly, the updates available will automatically be uploaded to your In&box at the beginning of the synchronization procedure.
Traveling with my airbag product
It is of course possible to travel with your In&motion airbag system! Warning, make sure to turn off your airbag system when using any other transportation or when the airbag product is not being worn (topcase for example)!
Use of my airbag product for another activity
The airbag system should not be used for any other application that is not indicated in the user manual of your airbag product.
User Manual In&box
Download here the latest version of the In&box user manual.
Using the adventure mode
As the types of driving are different on road and off-road, it is essential to adapt to each practice to guarantee optimal detection of falls and accidents.
What are the differences between the Street and the Adventure mode?
As the types of driving are different on road and off-road, we have developed 2 detection modes that adapt to your practice. Your protection is thus optimal in each discipline. So be sure to activate the correct mode!
What should I do after the airbag inflates ?
After an inflation, the airbag system is reusable. You simply need to replace the inflator (gas generator) and to follow the after-inflation process hereunder in order to make sure that your airbag system is not damaged.
When does my subscription start?
Subscription starts as soon as you subscribe to the offer. The payment will be debited on the anniversary date of your membership (the same day of your subscription).
Where can I buy the products equipped with the In&motion airbag system ?
The In&motion airbag system was conceived to be integrated in our partner brands products. Therefore, our partners commercialize and distribute the airbag products integration the In&motion technology.
Will it be possible to opt out of certain offers?
The commitment depends on the formula you subscribed to: for the monthly formula, you committed to one month (renewable) and for the annual formula, you committed to one year.
Withdrawal
As a consumer, you have a right of withdrawal without any reason within fourteen (14) days of an In&motion membership subscription subject to send us back your In&box within this period.